Happy Returns customers in Europe and Canada can now set up the returns process in a localized fashion with eight languages available for international businesses. Sobie discussed how online customers prefer to use Happy Returns in-location Return Bars at a rate of 70% as opposed to mailing back unwanted goods. Since these brands do not have physical stores, the Return Bars become an important return or exchange solution for customers. Many digital native brands such as REVOLVE, Gymshark, American Giant, Rothy’s, and Reese Witherspoon’s clothing line Draper James, use Happy Returns and Exchange to handle customer returns. experience for customers Courtesy of Happy Returns by PayPal Happy Returns Return and Exchange portal is being used by GymShark providing a seamless returns. “As return volumes continue to increase, this is a crucial time for merchants to implement efficient and cost-effective solutions that better equip them to manage the growing role returns play in retail,” said Sobie.
#REVOLVE HAPPY RETURNS SOFTWARE#
David Sobie, vice president of Happy Returns, PayPal, said, “By offering the Happy Returns software free of charge for PayPal Checkout retailers, we are delivering a post-purchase solution for merchants that helps them retain revenue and gives them a competitive edge in today’s market.” The Happy Returns software automates returns and exchanges and delivers a more user-friendly customer flow. Happy Returns helps retailers streamline the returns process and provides customers with a better shopping experience. Happy Returns offers participating retailers, including the recently announced retailers that currently use PayPal Checkout, the ability to use proprietary software which coordinates returns and exchanges for customers either for online or in-location processing at one of the Return Bars.
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